Policies

I ship worldwide. All customers are responsible for shipping costs, including any applicable customs fees or import duties.

Shipping times vary depending on the carrier used (such as UPS, FedEx, or Canada Post) and the destination of the artwork. Once shipped, delivery timelines are determined by the carrier and distance travelled.

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Every order is carefully packaged using an appropriately sized box and protective materials to help ensure it arrives safely. While every effort is made to prevent damage during transit, shipping incidents can occasionally occur.

For your peace of mind, all shipments include tracking and insurance where applicable. If your artwork is lost or arrives damaged, I will work with you to determine the most appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

If your order arrives damaged, please contact me as soon as possible and provide clear photographs of the artwork, the packaging materials, and the shipping box. This documentation is often required for shipping insurance claims and will help me resolve the issue as quickly as possible.

Custom orders, original art, and jewellery are final sale and cannot be returned or exchanged.

For all other items, returns are accepted within 7 days of delivery, provided the item is returned in its original, undamaged condition. Return shipping costs are the responsibility of the customer. Once the item has been received and inspected, a store credit will be issued for the purchase amount.

Please contact me before returning an item so I can provide return instructions and assist you with the process.

I live with a chronic illness, and is committed to maintaining transparency and fairness in the commission process. Due to the unpredictable nature of my condition, I may need to take breaks  during work sessions. To ensure that these breaks do not impact your project time line, I schedule larger time slots than anticipated to accommodate my condition while managing multiple projects. This approach helps me deliver quality work within expected timelines despite potential health fluctuations. If you have any questions in regards to the nature of my chronic  illness, you may ask questions in a respectful manor. Thank you for your understanding and support.

I retain the exclusive intellectual rights, and copyright to the artwork in all media/technology created now or that may develop in the future. When you purchase my work, you do not have permission to reproduce, exhibit, advertise, broadcast, display, distribute and create derivative  works of artwork. If you wish to use artwork for any of the listed purposes, additional arrangements would have to be made between you and I, where additional fees may apply.

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In efforts to protect artwork from art theft, I will always include a watermark on images posted online, as well as an anti-AI filter, I encourage all customers who re-post artwork to add watermarks to the image as well (I can also send an image with my watermark for your  personal use).  

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The contract provided will also have more details about copyright/intellectual rights.

See a copy of the contract by clicking here.

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Copyright  Policy: When someone purchases art from me, I will always retain the  exclusive intellectual rights, and copyright to the artwork in all  media/technology created now or that may develop in the future. If the  person who bought the artwork wants to reproduce the art for any reason,  additional fees may be required! More information about my policies can  be found on the policy page.